DELIVERY


Orders will be dispatched within 48 hours of receiving cleared payment.

Free local delivery is an option for customers in Dagenham for orders £15 and over. You should be able to choose this once you have entered your postal address.

All orders over £25 will qualify for FREE standard UK delivery.

All orders under £25 will cost £2.50 for standard UK delivery.

Standard UK delivery will normally be via Royal Mail but for heavy or larger orders, we may send via courier which may take a little longer.

You will  have the option to upgrade your delivery choice during checkout if you wish to.

RETURNS

In the event of an item being faulty or damaged, please email me as soon as you can within 7 days of receiving the item and a refund will be given upon receipt of the returned item or clear photographs of the fault or damage depending on what we discuss when you first email me. I will pay for the return postage if an item is faulty or damaged.

If you change your mind about your purchase, items can be returned to me for a full refund (minus the postage) in an unused condition within 14 days of receipt. Buyer will be responsible for paying the return postage.
If you wish to return an item between 14 and 30 days after purchase, I will not be able to refund but will offer an exchange which can be any items to the value of your original purchase.

After 30 days, I'm afraid there isn't really anything I can do but that would be dependent on circumstances so please do still contact me to discuss. 

Dog treats cannot be returned for any reason.

Payments

You can pay for your order via Paypal, using a credit or debit card, Square payment,
bank transfer (Email me to arrange), by cheque and also via the telephone.
To make a payment over the telephone you simply need to place your order and choose telephone payment and I will email you back to confirm the total cost and to arrange a mutually convenient time for you to phone to make the payment.
You will be able to choose your preferred payment method during checkout.